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1st Move Home Solutions

Privacy
statement

How 1st Move Ltd collects, uses and looks after your information.

1st Move Ltd
Company no. 11577608
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Last updated: 2 September 2026

1. Who we are

1st Move Ltd is responsible for the personal information we collect when you contact us or rent appliances from us. You can contact us at info@1st-move.com, by telephone on 0800 688 9434, or by post at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. Information we collect

This can include your name, address, email address, telephone number, delivery details, information you provide in an enquiry, rental information and payment information where applicable. We may also collect limited website usage information through cookies.

3. How we use your information

We use your information to respond to enquiries, arrange delivery and collection, manage your rental, communicate with you, improve our services and meet legal obligations. We will only send marketing information where you have agreed to receive it, and you can opt out at any time.

4. Sharing information

We do not sell your personal information. We may share it only where necessary with delivery providers, payment providers, professional advisers, regulators or law-enforcement bodies where required by law.

5. Keeping information secure

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. No internet transmission can be guaranteed to be completely secure.

6. Cookies

Cookies can help our website work properly and help us understand how visitors use it. You can control cookies through your browser settings.

7. Your rights

Under UK data protection law, you may have rights to access, correct or delete your personal information, restrict or object to certain uses, withdraw consent, and complain to the Information Commissioner's Office. Contact us if you would like to exercise any of these rights.

1st Move Ltd · Company no. 11577608

Terms & conditions